If instant messaging icons do not display in HCL iNotes® mail and the contact list, you look for causes.

About this task

Check the following:

• The HCL Sametime® server is running.
• All the ST**** services are running. Check the control panel - services; all ST**** services should be running when the Sametime server has fully started. If there are ST**** services not running, start STCommunity server first. If this service cannot be started, check the network connections and the Sametime server log file.
• Make sure the user has enabled Instant Messaging in Preferences.
• Make sure the user's Person document has been set up with the Sametime server names.
• Use the http:// protocol only for the Sametime server.

About this task

The instant messaging integration features rely on the ability of the browser to directly communicate with the Sametime server. This means that the fully-qualified Internet hostname of the Sametime server must be resolvable from the browser, for example, the fully qualified Internet hostname for an HCL Domino® server named IM/Renovations might be im.renovations.com.

Therefore, either DNS must be able to resolve this address or it must be resolved to the proper IP address by some other mechanism, such as editing the local operating system's hosts file.

Procedure

1. If the Sametime server is running on a Microsoft™ Windows™ platform, type the following URL:

http://Sametime server hostname/stcenter.nsf

To avoid case sensitive issues on other platforms, search for the file under Sametime server directory/stcenter.nsf and use the file name case as shown there.

3. Login to Instant Messaging, and then click Help -> About Sametime.

Related concepts
Setting up iNotes on a server

Related tasks
Setting up iNotes with Sametime

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