fix sporadic format issue in ibm notes when forwarding or replying to html emails

IBM Notes and Domino: Tips & Tricks

Fix sporadic format issue in IBM Notes when forwarding or replying to HTML emails
February 14, 2014 (updated April 3, 2017)

By Lance Zakin, IBM CASA, CAAD
Notes and Domino
IBM BP NotesMail
When using IBM Notes 9.0.1 or earlier you most likely noticed formatting issues sometimes occur when attempting to forward or reply to HTML emails. This occurs when the HTML email contains advanced HTML code including CSS (Cascading Style Sheets). This can be an issue especially if your company is receiving HTML CSS emails from a 3rd party service that must be manually forwarded to your customers.

This issue can be resolved by either using iNotes web client to forward the email, or the Notes client workaround below. IBM (ICS) is planning to fix this issue in Notes 9.0.1 Fix Pack 8 or Notes 9.0.2 (standard client only with notes.ini setting KeepReplyForwardMime=1). The steps below are instructions for creating a new Notes Stationery containing a Notes button which can be used to forward any HTML email without losing formatting.

NOTE: The Notes button created using the steps below can either be (1) pushed out as Notes Stationery to selected users via the Mailbox Stationery Manager tool, or (2) copy/pasted into an email which you can send to to anyone in your company who wants to use it as well. The steps below probably require the Domino Designer client, so if you only have the Notes client installed you might need to contact your IT help desk to perform these steps for you. And give them delegation rights to to your mailbox: "Mail, Calendar, To Do and Contacts" with "Read, create, edit, and delete"
  1. First, verify your Notes client and Domino SMTP server settings in figures A thru C below.
  2. Open your mailbox, then click Tools - Stationery on the left menu frame.
  3. Click New Stationery - Message, then type Subject, for example: Click button below to forward an email from your Inbox
  4. Copy the code below to the Windows clipboard.
  5. Click Create - HotSpot - Button, then type label in the Button properties box, for example: Forward HTML email (retain identical format)
  6. Change drop down from "Formula" to "LotusScript", then position mouse cursor under "Sub Click(Source as Button)" and press Ctrl-V to paste from Windows clipboard.
  7. Click Save.
' Coded by NotesMail Consulting -
Const Title = "Forward HTML email (retain identical format)"
Dim session As New NotesSession
Dim ws As New NotesUIWorkspace
Dim db As NotesDatabase
Dim dc As NotesDocumentCollection
Dim docA As NotesDocument
Dim docB As NotesDocument
Dim rtitem As NotesRichTextItem
Dim success As Variant
Dim picklist As Variant
Dim myServer, myFilename, recipient, msg As String
Dim askme As Integer
Dim item As NotesItem
Dim nam As NotesName

On Error Goto Errhandle
Set db = session.CurrentDatabase
myServer = db.server
myFilename = db.filepath

Set dc = ws.PickListCollection(PICKLIST_CUSTOM, False, myServer, myFilename, "($Inbox)", Title, "Select email to forward.")
Set docA = dc.GetFirstDocument
If docA Is Nothing Then
Msgbox "Action cancelled.", , Title
Exit Sub
End If

The full code has been removed since it is now maintained by NotesMail in a product called Print Merge Reporter:]

Figure A: Click Prefrences - Mail - Internet.

Figure B: Click File - Locations - Manage Locations, then click the Edit button.

Figure C: Contact your IBM Domino administrator to verify the Domino SMTP mail server settings below in the server document.